Customer Service

“Vistmac Machines are your productivity tools, and we are obligated to help you use them faster and better.”

Installation

Anyone who bought machines from Vistmac can get installation service anytime once he receives the machines. Our engineers all have much experience in the service for foreign customers, they have served in more than 40 countries and for more than 500 customers.

They worked for many machines,like CNC tube bending machine ,tube end forming machine, cnc tube cutting machine and cnc wire bending machine.

Before installation service, customers should prepare the requisites in advance,like hydraulic oil, cables, tube, rulers and air compressor etc. It will largely shorten the installation time an let all the process go well.

Regarding the cost, customer will only assume the airfare and accommodation for ever engineer. The salary will be negotiated before engineer will leave from China.

The installation process will include the following jobs: Filling hydraulic oil in the machine tank, connecting the cables, checking all tube connections and starting the machine.

Commissioning

Commissioning is also the very important part for the after-sales service.When customer receives the machines, maybe the machine can enter the working conditions, but they can not make the products by the machine for customers. Our experienced technicians are well equipped to facilitate the commissioning process.

Vistmac engineer will help customer to set the relevant parameters into the controller system according to the product size. After that,our technicians will try out the machine until the final product is finished. Our engineer will make sure the machine working well and all the settings will be in proper way.

Training

Provide user training services according to the product training program, including product installation, configuration, operation and application case demonstration, and provide relevant training materials.

All training courses are taught by technical staff with good theoretical knowledge and rich practical experience.

Vistmac is structured to ensure customers of an efficient and professional training service thanks to the preparation and many years of experience of its technicians and of all the technical staff that represent it in the world.

The Training also include simple after service problems solve.

Repair

During the warranty period,Vistmac complies with the Maintenance Services Terms and Conditions and the Limited spare parts Warranty Terms and Conditions to provide free repair services for Vistmac related products.

During the warranty period, if the machine spare parts are broken expect human damage, Vistmac will send the relevant parts to customer for free. Otherwise, customer should pay for the relevant cost.If the machine problem can not be solved by clients, Vistmac will ask local dealer to assist and fix the problem,our service center will provide 24*7 hours per week and online service for Vistmac machines users from all over the world.

Our experienced technicians are well equipped to facilitate the diagnostic process. Simple machine problems may be diagnosed over the phone or online video, while complicated situations often require a technician on site to work over the equipment and inspect multiple components for the damage or malfunction. Once the damage has been assessed, a restoration plan is proposed.

 Vistmac promise “Quality First,Customer First”

Service Method

  • Phone

  • Email

  • Remote

  • On site

Telephone Hotline Service(free)

365 days a year, 7x24 hours per week and company telephone hotline (+86-13771480707) service support, users can directly contact the company's technical engineers by phone, ask questions and discuss about products defect and ask for any help, our technicians will give answer in time.

Request for Service